Accessibility statement

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TORRES Y LLAVONA, SL has committed to making its website accessible, in accordance with national legislation transposing Directive (EU) 2016/2102 of the European Parliament and of the Council. This accessibility statement applies to

Compliance status

This website fully complies with all the accessibility criteria of the UNE-EN 301549:2019 standard (equivalent to the requirements of conformity level A and AA of Recommendations to make the European accessibility declaration model 7 WCAG 2.1) different from “Not Applicable” are evaluated, at the website or mobile application level, as “Compliant”. That is, there are no criteria evaluated as “Non-Compliant” (No. of Non-Compliant Criteria = 0). In this case, the European Commission recommends including a link to the evaluation report that endorses said level of conformity in the section “2.7. Optional Content”, as indicated below in this document.

Preparation for the next accessibility statement

This statement was prepared on January 24, 2023. The method used to prepare the statement was a self-assessment carried out by the organization itself. Last revision of the declaration: January 27, 2024.

Observations and contact information

You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018) such as: 

  • Report any possible breach by this website 
  • Transmit other content access difficulties
  • Ask any other questions or suggestions for improvement regarding the accessibility of the website 

Through the contact form or by calling 91 402 39 98. You can submit: 

  • A Complaint regarding compliance with the requirements of RD 1112/2018 or
  • A Request for Accessible Information relating to: 
  1. Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4
  2. Content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden. 

In the Request for accessible information, the facts, reasons and request must be clearly specified that allow us to verify that it is a reasonable and legitimate request.

Communications, complaints and requests for accessible information will be received and processed by SOLNET TELECOM SL.

If once a request for accessible information or complaint has been made, it has been rejected, the decision taken is not agreed upon, or the response does not meet the requirements contemplated in article 12.5, the interested person may initiate a claim. Likewise, a claim may be initiated in the event that the period of twenty business days has elapsed without having received a response. The claim can be submitted through the following contact form or by calling 91 402 39 98. Claims will be received and processed by SOLNET TELECOM SL.

Optional content

This portal is designed to be able to change the text size and color, as well as the background of the page using the standard browser configuration options and from the accessibility icon on the left side of the screen.

If you want to change the font size of the text in the main graphical browsers, use the following menus:

  • Internet Explorer, Mozilla and Firefox: View > Text Size
  • Opera: View > Zoom
  • Safari: View > Make text larger
  • Chrome: Control current page > Text size
  • To resize everything on the page:
    • Ctrl + + to increase it
    • Ctrl + – to decrease it
    • Ctrl + 0 restores the original text size
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